Customer support chatbot
AI customer support grounded in your business knowledge
Build a customer support chatbot from the help content your team already trusts. Ask My Bot uses your website, FAQs, policies, PDFs, documents, images, and notes to answer routine questions, then supports lead capture and live chat handoff when a conversation needs a person.
How an AI support chatbot helps
Answer repetitive questions
Use approved FAQs, product details, service information, policies, and help documents to respond to common customer questions at any time.
Keep answers tied to sources
Retrieve relevant passages from your content before generating a response instead of asking the model to guess missing business facts.
Escalate with context
Let visitors request a person on Business and Scale, or preserve their questions and contact details for informed follow-up.
How to build a customer service chatbot
Step 1
Collect support knowledge
Gather current FAQs, policies, product pages, troubleshooting steps, contact routes, and escalation guidance.
Step 2
Train the chatbot
Import website pages and add supporting PDFs, documents, images, spreadsheets, or pasted notes.
Step 3
Test support scenarios
Ask routine, ambiguous, unsupported, and escalation questions using the language customers actually use.
Step 4
Publish and improve
Install the widget, review unanswered topics and feedback, then update source content as support needs change.
A strong fit for
- Businesses with recurring questions already answered in help content.
- Teams that want a first line of support on product, service, or policy pages.
- Organizations that need analytics on unanswered customer questions.
- Business and Scale teams that want optional live chat handoff.
Keep a person involved when
- The issue involves refunds, disputes, safety, legal rights, or sensitive account decisions.
- The source content is incomplete, contradictory, or out of date.
- The answer requires private customer data that is not available to the bot.
- A customer explicitly asks for human review or the bot cannot support an answer.
Frequently asked questions
What is a customer support chatbot?
A customer support chatbot is an automated assistant that answers common customer questions in a conversational interface. Ask My Bot grounds those answers in the website pages, FAQs, policies, PDFs, documents, and other business content you provide.
Can an AI chatbot answer customer service questions?
Yes, when the answer exists in the approved source content. Ask My Bot retrieves relevant passages before responding and can show an unanswered state when the available knowledge does not support a reliable answer.
Can customers ask for a person?
Yes. Business and Scale plans include live chat handoff. When the team is offline, the workflow can capture the visitor as a lead with conversation context for follow-up.
Can a customer support chatbot capture leads?
Yes. Public bots can collect contact details and custom fields during high-intent conversations. Leads access starts on Pro, while Business and Scale also support lead webhooks.
Explore the chatbot platform
Build around the knowledge and workflow you need
Customer support chatbot
Answer routine support questions and hand off when needed.
Business chatbot
Support visitors, leads, and teams with business knowledge.
Knowledge base chatbot
Turn FAQs and approved knowledge into direct answers.
PDF chatbot
Turn documents into grounded, searchable answers.
Website chatbot
Import site content and answer visitors on-page.
Private chatbot
Restrict internal knowledge to approved users.
Live API chatbot
Combine indexed knowledge with fresh endpoint data.
Lead-generation chatbot
Answer first, then capture qualified follow-up details.