Subprocessors
Last updated: October 21, 2026
These are the companies that store or process personal data for Ask My Bot, for account holders and for the visitors of our customers' bots. Each works under a contract that limits its use of the data to providing its service to us.
Current subprocessors
Google Cloud and Firebase (Google LLC)
- Purpose
- Sign-in, database, file storage, background processing and backups
- Personal data
- Account details, bot content and settings, leads, orders, Live Chat messages, analytics
- Location
- United States (Firestore nam5 multi-region; Storage us-east1; processing us-central1)
Google Gemini API (Google LLC)
- Purpose
- AI answers, document and image reading (OCR), data extraction, embeddings, voice questions
- Personal data
- Chat messages and voice questions, retrieved bot content, uploaded files being processed
- Location
- Google infrastructure (United States and other Google locations)
Pinecone Systems, Inc.
- Purpose
- Vector search over each bot's indexed knowledge
- Personal data
- Indexed text from bot training sources and product catalogs
- Location
- United States (AWS us-east-1)
Vercel Inc.
- Purpose
- Hosting the web app and this website
- Personal data
- Requests passing through the app, including IP address and technical logs
- Location
- United States
Zoho Corporation (Zoho Mail)
- Purpose
- Sending account and service emails
- Personal data
- Recipient email address and email content
- Location
- United States (zoho.com data centre)
OpenStreetMap Foundation (Nominatim)
- Purpose
- Filling in an address from a location pin: a business's pin in Settings and a customer's delivery location at checkout
- Personal data
- The pin's coordinates only, sent from our server (no name, contact, order or account details)
- Location
- United Kingdom
Other services
Address lookup: when a business owner or admin adds a location pin in Settings, our server sends only the pin's coordinates to Nominatim, the OpenStreetMap Foundation's free service (United Kingdom), to fill in the city, area and postal code. It is a public service used under its usage policy, not under a contract with us, so it isn't listed above. No name, account or bot details are sent. See our Privacy Policy.
Changes
We update this page before we start using a new subprocessor and change the date at the top. Businesses that want to be told about changes can email support@askmybot.ai with the subject "Subprocessor updates".