Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, upload content, or contact us for support.

Account Information

• Email address and password
• Display name and profile information
• Profile photo (if provided)

Content and Usage Data

• Documents, images, and text you upload to create bots
• Bot configurations, settings, and customizations
• Analytics data from bot interactions
• Usage patterns and feature interactions

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our service
• Referrer information

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services.

• Create and manage your account
• Process your uploaded content to create AI bots
• Provide customer support and respond to inquiries
• Send service updates and security notifications
• Analyze usage patterns to improve our platform
• Ensure security and prevent fraud

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Public Bot Content: Content you choose to make public through your bots
• Service Providers: Third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

Private Bots and AI Processing

Private bots are access-controlled inside Ask My Bot. They require sign-in, are limited to the owner and allowed email addresses, and are not made available through public bot pages, public discovery surfaces, or embeddable widgets.

To make a private bot work, we still need to process its content through our service providers. Uploaded documents, pasted text, website imports, images, bot settings, chat messages, and relevant retrieved context may be processed by systems we use for authentication, storage, search, indexing, and AI responses.

• Firebase and Google Cloud: Account, storage, database, hosting, and background processing infrastructure.
• Pinecone: Vector search infrastructure used to store and retrieve indexed knowledge for each bot.
• Google Gemini: AI model processing used for extraction, OCR, embeddings, and answering questions from retrieved bot context.

We do not sell your uploaded content, private bot content, chats, leads, or indexed knowledge. Our use of service providers is to operate Ask My Bot, secure the service, provide support, comply with law, and improve reliability.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers and infrastructure

No internet service can guarantee perfect security. If you plan to upload highly sensitive, regulated, confidential, or legally privileged material, you are responsible for deciding whether Ask My Bot and its service providers meet your security, compliance, and retention requirements.

Your Rights

You have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

Third-Party Services

Our platform integrates with third-party services to provide functionality:

• Authentication and Storage: Firebase and Google Cloud for account access, database records, uploaded assets, and background jobs
• AI Processing: Google Gemini for content extraction, OCR, embeddings, and AI responses
• Vector Search: Pinecone for storing and retrieving indexed bot knowledge
• Analytics: Firebase and internal analytics for usage insights, bot performance, and product reliability

Pinecone states that personal data processed on behalf of enterprise customers through Pinecone services is processed according to customer instructions and applicable data processing terms. Google documents that Gemini API prompts, responses, and context may be retained for abuse monitoring and policy enforcement, and that billing-enabled logs are not used for product improvement or model development by default unless a project owner chooses to share datasets or feedback. These providers may update their policies over time.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service.