Acceptable Use Policy

Content you may not host or publish

You may not upload, publish, or make a bot share content that:

• belongs to someone else and you have no right to use it, or infringes a patent, trademark, copyright or other proprietary right
• is obscene, pornographic, paedophilic, invasive of another person's privacy (including bodily privacy), harassing, or insulting or harassing on the basis of gender
• is harmful to children
• is defamatory, or promotes enmity between groups on the grounds of religion, caste, race or similar grounds, or incites violence
• deceives or misleads people about where a message came from, or knowingly spreads false or misleading information, including content the Government of India has identified as fake
• impersonates another person or business
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries, or public order
• contains software viruses or code designed to interrupt, destroy or limit any computer resource
• promotes online gambling or betting that is not permitted by law, or otherwise breaks any law in force

Personal data you may not collect or upload

Unless you have a clear legal basis and the right protections in place, and we have agreed in writing, do not use Ask My Bot to collect, upload or store:

• health or medical information, including protected health information under the US HIPAA rules (we do not sign business associate agreements)
• payment card numbers, bank account passwords or one-time passcodes
• government identity numbers, such as Aadhaar, PAN, passport or Social Security numbers
• biometric data, precise location, or information about sex life, sexual orientation, religion, caste or political views
• personal data of children
• personal data you obtained unlawfully, or without telling the people concerned how you will use it

Uses that are not allowed

• Bots aimed at children, or bots that track, profile or target advertising at children.
• Pretending to be human: configuring a bot to claim it is a person or to hide that visitors are talking to an AI assistant.
• Companion, therapy or crisis bots: bots presented as a friend, partner, therapist, counsellor or emergency service.
• High-impact decisions: using bot answers or lead scores to decide on someone's employment, credit, insurance, housing, education, healthcare or legal rights.
• Professional advice without a professional: presenting answers as medical, legal or financial advice unless a qualified professional is responsible for them.
• Spam and unlawful contact: contacting people who gave their details through your bot in breach of anti-spam or telemarketing rules, such as India's TRAI (DND) regulations or the US TCPA and CAN-SPAM Act.
• Unlawful sales through Kiosk, including controlled drugs, illegal weapons, counterfeit or stolen goods, fraudulent products or services, or regulated products sold without the required licence.
• Abuse of the service: probing or attacking our systems, getting around plan limits or rate limits, scraping other users' bots, or using the service to build a competing product.

Reporting a problem

To report content or a bot that breaks this policy, or to send a legal notice or takedown request, contact our Grievance Officer. Include the bot's web address and what is wrong.