What it does
Your widget answers questions from your trained content. When visitors clearly ask for a person, the widget queues them for your team or captures their contact details as a lead if nobody is available.
Live Chat Widget for Websites
Embed a live chat widget on your website that answers questions first, escalates to your team when needed, and captures offline leads with full conversation context.
Plan requirement
Live chat handoff in the widget is available on Business and Scale plans. Free, Starter, and Pro plans have the basic AI-only widget.
Installation
Copy the widget install script from your bot's share assets, paste it into your website HTML, and the widget appears with your configured colors, title, and position.
Key features
AI answers first
The widget answers questions from your trained content before offering human escalation.
Visitor escalation
Visitors can type messages like 'talk to a person' to request human help without logging in.
Agent queue
Your team sees queued visitors in the Live Inbox with unread counts and agent presence tracking.
Direct replies
Agents reply directly to visitors from the workspace, with full conversation history visible.
Offline lead capture
If no agents are available, the widget asks for contact details and captures a lead with the transcript.
Customizable appearance
Control widget color, title, teaser, position (corner, side panel), and icon style from bot settings.
Setup in 5 steps
1. Create or select a public bot
The bot must be public and trained with your content (PDFs, website pages, pasted text, etc.).
2. Upgrade to Business or Scale
Live chat widget capability is included on Business and Scale plans. Free/Starter/Pro have AI-only widgets.
3. Install the widget script
Copy the widget install script from your bot's share assets and paste it into your website HTML.
4. Test on your site
Load your website page and test AI answers, then request a person to trigger the handoff flow.
5. Configure agent settings
Set allowed domains, collaborators, and webhook forwarding in your workspace Live Inbox settings.
Frequently asked questions
Can the live chat widget be installed on multiple pages?
Yes. The same widget can be installed on multiple pages of your website. Visitors on different pages use the same bot and conversation state.
Do visitors need to log in?
No. The widget works for anonymous visitors. They only provide contact details if no agents are available and the bot asks for lead capture.
Can I customize the widget appearance?
Yes. Control widget color, title, teaser text, position (bottom-right, bottom-left, side panel), and icon style from your bot's settings.
What happens if no agents are online?
The widget asks the visitor for contact details and captures them as a lead with the full conversation history.
Can visitors see agent presence?
Not directly. If the visitor requests help, they enter a queue. The widget shows queued status or offline lead capture—no 'online' indicator.
Is live chat widget available on all plans?
The basic widget is available on all plans. Live chat handoff in the widget requires Business or Scale plans. Free/Starter/Pro plans have AI-only widgets.