Creators, teams, operators, and knowledge managers
Public vs Private AI Bots: Which Should You Use?
A decision guide for public bot pages, embedded widgets, and private assistants with approved-user access.
Use public bots for discoverable answers
Public bots are useful for product FAQs, menus, creator profiles, documentation, and lead capture. They can be shared, embedded, and used by visitors without asking for internal access.
Use private bots for restricted knowledge
Private bots are better for internal policies, sensitive client material, team playbooks, and documents that should only be available to approved signed-in users.
Start private, then publish when ready
A practical workflow is to train and test privately first, fix answer gaps, then switch to public or widget distribution when the bot is useful enough for visitors.
Build it in Ask My Bot
Create a bot, add the source content that answers your audience's real questions, test privately, then publish by link, widget, or QR code when the answers are ready.