What content can I use to train a bot?
You can train from PDF, DOC/DOCX, RTF/TXT, XLSX and CSV files, images with OCR, pasted text, and website imports. Each uploaded file can be up to 10 MB. Business and Scale can also use live API context.
Help Center
Frequently Asked Questions
Quick answers about setup, privacy, plans, and feature behavior.
Can I create a chatbot from a PDF?
Yes. Upload a PDF as source content, test realistic questions, and publish the bot as a public page, private bot, or website widget.
Can I build a chatbot without coding?
Yes. Ask My Bot uses a dashboard workflow for creating bots, adding source content, customizing the chat experience, and publishing without writing code.
Is there a free AI chatbot builder plan?
Yes. Ask My Bot has a Free plan for creating focused bots within plan limits. Paid plans add higher limits and advanced capabilities such as unbranded public pages, Leads access, webhooks, and Live API sources.
What happens if I downgrade?
Your existing leads, orders, conversations, and saved settings are preserved. Historical data remains available to authorized managers, while new collection and paid feature actions pause until you upgrade again.
Can I keep my bot private?
Yes. Private bots require approved signed-in access for the owner, bot admins, and private-chat viewers. They are never eligible for public search indexing, are not intentionally exposed through public discovery, and do not provide public installable widgets.
Can I publish a bot publicly?
Yes. Public bots get a public page and can be embedded on websites with the Ask My Bot widget.
Can public bots appear in search engines?
Yes. Public bots can be shared publicly and may appear in search engines. There is no separate search-indexing switch. Public visibility does not guarantee Ask My Bot discovery or sitemap inclusion: locked, deleting, malformed, unsafe, or otherwise not SEO-ready bots may be excluded. Google indexing or ranking is never guaranteed.
Can I embed the bot on any website?
Yes. Public bots include a widget script you can install on your site. You can also set widget allowed domains to control where it loads.
How do I embed an AI chatbot on my website?
Create or select a public bot, approve the website domain, copy the widget snippet from Ask My Bot, add it to the site, and test the chat from the live page.
How do answers stay accurate?
Ask My Bot uses retrieval-augmented generation so responses are grounded in your training sources and available live API context.
What AI model powers Ask My Bot?
Ask My Bot uses Google Gemini for AI tasks such as OCR, extraction, embeddings, and answer generation from retrieved context.
Is my data sold?
No. Ask My Bot does not sell uploaded content, private bot data, leads, conversations, or indexed knowledge.
Is my data safe?
Ask My Bot uses authenticated access controls and provider infrastructure from Firebase, Google Cloud, Pinecone, and Gemini. No online service can guarantee perfect security, so users should only upload content they are allowed to process through cloud and AI providers.
Where is my data stored?
In the United States: Google Cloud and Firebase (database in the US multi-region, files in us-east1), Pinecone on AWS us-east-1, Vercel, and Zoho Mail's US data centre. The Subprocessors page lists each provider, what it receives, and where.
How do I access or delete my personal data?
Email support@askmybot.ai with the subject "Privacy request" from your account email; requests are answered within 30 days. You can download a copy of your account data in Settings → Sign-in & security → Download my data, and delete your whole account there with Delete account (your bots are deleted with it, and you are signed out at once), and delete bots, training sources, leads, and Kiosk orders in the app. Visitors to a business's bot should contact that business first; Ask My Bot passes on requests it receives.
What languages are supported?
Ask My Bot detects the visitor's language and replies in it, across 100+ languages through Google Gemini, including Hindi, Malayalam, Tamil, Arabic, Spanish, French, German, Chinese and Japanese. If the visitor switches language, the bot switches too. Visitors can also pick a language from the bot's menu (Hindi, Bengali, Marathi, Telugu, Tamil, Gujarati, Kannada, Malayalam, Punjabi and Arabic); every answer then comes in that language, even when they type in English, and asking for another language by name (such as "answer in English") changes just that answer. The Kiosk's buttons, checkout and order status are shown in the same languages, while item names stay as the business wrote them. For best results, upload source material in the languages your visitors use.
What is the difference between public and private bots?
Public bots can be shared, embedded, and used by visitors. Private bots require sign-in with an allowed email and do not expose widgets, public discovery surfaces, or lead-capture prompts.
Can I white-label or remove branding?
Promotional Ask My Bot branding is removed from public pages and widgets on Pro, Business, and Scale plans.
How do I get leads from my bot?
Public bots can collect contact details and custom fields during high-intent chats. Leads include summaries, conversation history, custom details, reference IDs, and pipeline status.
Can I send leads to another tool?
Yes. Business and Scale include lead webhook forwarding so captured lead data can go to CRMs, automation tools, or custom HTTPS endpoints.
Can each table or hotel room get its own ordering QR code?
Yes. Location QR codes on Pro (up to 25 per bot), Business (up to 100) and Scale (up to 200) give each table, room, seat or custom place its own QR code. Orders show where they came from, tables reset by themselves, and rooms can be checked in and out by staff.
Can I send Kiosk orders to another system?
Yes. Business and Scale include order webhook forwarding so newly placed Kiosk orders can go to fulfillment systems, automation tools, or custom HTTPS endpoints without delaying checkout.
Can customers pay online for Kiosk orders?
Yes, directly to you. Add your own payment link or upload your UPI or payment QR code in Settings → Ordering → Payments & taxes. Customers pay you in their own app and tap I've paid; your staff then verify the payment in Kiosk → Orders. Ask My Bot doesn't process, hold or automatically verify payments.
Can I add GST or other taxes to orders?
Yes. Turn on Taxes in Settings → Ordering → Payments & taxes and add up to 4 taxes, such as CGST 2.5% and SGST 2.5%. Choose whether menu prices include or exclude tax, and add your GSTIN or tax ID to print it on receipts. Each tax line shows on the cart, receipt and order webhook.
Can I transfer a bot to another account?
Yes. The bot owner can open Settings → Danger zone → Transfer ownership and send a request to an existing Ask My Bot account. Training, products, orders, leads and analytics stay with the bot, and the owner can choose to stay on as an admin.
When do monthly messages reset?
Messages count over a 30-day cycle for each account, shown in Settings → Plan & billing. A plan change starts a new cycle from 0. Bots and training characters are allowances, so they don't reset.
Which plans include Live API?
Live API is included in Business and Scale plans.
Can visitors talk to a human agent?
Yes. On Business and Scale plans, when a visitor asks for a person, Ask My Bot can hand off to the bot owner or collaborators without requiring the visitor to log in. It understands typos and short messages such as "agent pls" or "tlak to a humen", and Hindi or Hinglish such as "kisi se baat karni hai". If no one joins within eight minutes, the visitor is invited to leave contact details for a follow-up. A reload or closed tab keeps the conversation; it ends when either side ends it, or after 8 quiet minutes and a 2-minute warning.
What happens if no agents are available?
If no agents are online, Ask My Bot asks the visitor for contact details and captures them as a lead with the conversation transcript.
Are live chat conversations included in transcripts?
Yes. Conversations with agents are saved in the inbox and can be referenced later. Missed chats are captured as leads with full transcript summaries.
Do visitors need to create an account for live chat?
No. Visitors can request a human and hand off without logging in. They only provide contact details if no agents are online and Ask My Bot asks for lead capture.
Can teammates help manage a bot?
Yes. In Settings → Bot → Access & team, invite anyone by email with Admin access (manage the bot, its training, orders, leads and invitations) or, on a private bot, Private chat only (chat without dashboard access). Only the owner can delete the bot, change billing or visibility, or change its public URL. Paid features follow the owner's plan, not the collaborator's.
Does the chat remember visitors?
Public chat history is saved locally in the visitor's browser for 7 days, so returning visitors can continue from recent context on the same device.
Can visitors use voice?
Yes. Visitors can use voice input and voice playback where their browser supports it.
Can answers include media?
Yes. Answers can show relevant indexed images and supported rich media previews, including YouTube videos and public Instagram posts or reels when embedding is allowed.
What analytics are available?
Every active plan includes Analytics: sales, orders, average order, visits and conversion against the period before, busiest hours, top items, most viewed products and a printable sales report, plus questions, unanswered questions, likes and dislikes, for today, the last 7, 30 or 90 days, this or last month, or your own dates. Each browser counts as one visit a day, and the owner's team, search engines and link previews aren't counted. You can answer an unanswered question so the bot learns it.
Can I update or delete trained sources?
Yes. You can manage training sources from your dashboard at any time. Website imports can be refreshed in one click, replacing the previous website-imported pages after the new crawl succeeds, while other uploaded or pasted sources stay in place.
Can I refresh website training when my site changes?
Yes. Website imports appear as grouped sources in Training, so you can refresh the same website without manually deleting each old imported page first.